Refund & Cancellation

Fees, Payments and Refunds

The applicable price for a Service will be displayed before you make a payment.

The introductory online assessment fee may be ₹99 per assessment, unless a different price is displayed on the platform.

Minthaa may change its pricing, packages, discounts or promotional offers from time to time. The price shown to you at the time of purchase will apply to that transaction.

Payments may be processed through authorised third-party payment providers.

Minthaa does not intentionally store complete debit-card, credit-card or banking credentials.

1.1 Online Assessments

If you have purchased an assessment but have not started it, you may request a refund. Refunds will be considered based on the circumstances and may be subject to applicable payment-processing charges.

Once an assessment has been substantially completed, the Service will generally be considered consumed and may not be eligible for a refund, subject to applicable law.

If you are unable to complete an assessment because of a technical problem caused by Minthaa, we may, depending on the circumstances:

• Restore access to the assessment
• Allow you to retake or complete the assessment
• Reprocess the assessment
• Provide a replacement Service
• Provide an appropriate refund

1.2 Digital Reports

Once a digital report has been successfully generated and made available to you for viewing or download, the Service will generally be considered delivered and may not be eligible for a refund.

If Minthaa is unable to generate or deliver your report because of a technical or operational problem on our side, we may provide:

• Reprocessing
• Replacement delivery
• Restored access
• Or an appropriate refund

Nothing in this policy is intended to remove or restrict any consumer rights available to you under applicable law.

1.3 Counselling and Mock Interviews

If you need to cancel or reschedule a counselling or mock-interview appointment, please provide at least [24/48] hours notice.

If you do not attend a scheduled appointment and do not provide prior notice, the session may be treated as consumed.

If Minthaa cancels a session or is unable to provide it because of a failure attributable to Minthaa, we may offer:

• Rescheduling
• A replacement session
• Re-access to the Service
• Or an appropriate refund

1.4 Technical or Service Failures

If a paid Service cannot be delivered because of a technical or operational issue attributable to Minthaa, we will make reasonable efforts to provide an appropriate solution.

Depending on the situation, this may include re-access, replacement delivery, reprocessing, rescheduling or a refund.

1.5 Duplicate Payments

If you are charged twice because of a confirmed technical or payment-processing error, we will review the transaction and, where the duplicate payment is confirmed, process an appropriate refund.

How to Request a Refund

Please include the following information with your refund request:

1. Your name
2. Registered email address or mobile number
3. Transaction/order ID
4. Service purchased
5. Date of purchase
6. Reason for the refund request

Refund requests can be sent to:

Approved refunds will normally be sent through the original payment method. The time taken for the refund to appear in your account may depend on the payment provider or bank.